Reference

Privacy Policy for Your Account Data

We keep your account profile, cookie signals, and wallet references under one policy so you know what we collect when you open an account and move into slots…

Account dataCookie signalsWallet recordsLocal law

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How This Policy Works in Indonesia

kembarbola Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy explains what we collect, why we collect it, and how long we keep it when you use the kembarbola account flow. We may store your name, phone number, device type, browser language, session logs, and the transaction references that come with DANA, OVO, GoPay,

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or QRIS. Those records help us match a deposit or withdrawal to the right account, prevent duplicate requests, and answer a support case without asking you to repeat the same steps. We keep access limited to staff who need the data for verification, security checks, or
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case handling. If local rules change, we update the policy and keep access available only where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST PATH

How to Reach Us About Data

If you want a copy, correction, or deletion of account data, contact us through live chat, email, or the message box inside your account. We ask for your registered phone number and a short description of the change so we can match the request to the right record without delay. For wallet-related cases, mention the DANA, OVO, GoPay, or QRIS reference you see on your side.

Team online

Live Chat 24/7

Open live chat 24/7 and send the request in plain words. We use it for access checks, correction requests, and policy questions, and we keep the thread attached to your registered number.

Email Request

Send an email with your account ID, the data you want changed, and the wallet name tied to the record. A human replies with the next step and what proof, if any, we need.

In-Account Message

If you are already signed in, the message box lets you attach screenshots or ID details without leaving the account. That helps us trace the record and keep sensitive items inside one case.

SECURITY SIGNALS

Cookies, Devices, and Retention Rules

Cookie use, device checks, and retention rules are part of how we keep your record accurate.

Data Minimization

We collect the details needed to open an account, verify a request, and settle a transaction record. If a field is not required for that purpose, we do not ask for it.

Cookie Control

Our cookies remember login state, language, and device choice on Android, iPhone, Chrome, or Safari. You can clear them in your browser, then sign in again and the page will rebuild the local session.

Account Security

We protect sign-in with device checks, session timeouts, and step-up verification when details change. If a login looks unusual, we may ask you to confirm the phone number or wallet reference before access continues.

Retention Periods

We keep transaction and case records only as long as needed for reconciliation, support, or legal duties. When the retention window ends, we remove or anonymise the record according to the data class.

Change Requests

To ask for a correction, send the exact field you want updated, the old value, and the new value. That reduces delays and helps us confirm the right account without extra back-and-forth.

Request Channel

Use live chat, email, or the message box in your account to reach us. If your request concerns DANA, OVO, GoPay, or QRIS, add the transaction reference so we can locate it fast.

Common Questions About Privacy Policy

These are the privacy questions we hear most often from Indonesian account holders. Each answer explains what we collect, how long we keep it, and which channel you should use if you want a correction, a copy, or a deletion request handled inside the right record.

We collect the details needed to create and secure your record, such as name, phone number, device type, browser language, and transaction references. If the law in your area does not allow access, the request stays unavailable there.

Those references let us match deposits or withdrawals to the right account, confirm status, and resolve mismatches without asking you to resend the same details. We keep them only for reconciliation, support, and legal duties.

Yes. Send the exact field, the old value, and the new value through live chat, email, or the message box in your account. We will tell you if we need one extra verification step.

We keep each record only as long as it is needed for account handling, security checks, dispute handling, or legal retention. After that period ends, we delete or anonymise it according to the data class.

The same privacy rules apply, but the cookie signals differ by device. On Android and iPhone we remember language and session state, while desktop browsers may store longer login hints until you clear them.

Use live chat for quick handling, email for written requests, or the in-account message box if you are already signed in. Add your registered phone number so we can match the right record.

Yes. When access or eligibility is discussed, it depends on local law and is available only where local law permits. If that changes, we update the policy and the request path.

Privacy Policy for Your Account Data

How to Reach Us About Data

Live Chat 24/7

Email Request

In-Account Message

Cookies, Devices, and Retention Rules

Data Minimization

Cookie Control

Account Security

Retention Periods

Change Requests

Request Channel

Common Questions About Privacy Policy

01 What data do you collect when I open an account?

02 Why do you keep my DANA, OVO, GoPay, or QRIS record?

03 Can I ask for a copy or correction of my data?

04 How long do you keep my data?

05 Do cookies work on phone and desktop the same way?

06 Who do I contact about privacy requests?

07 Does local law affect access to my data?

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